www.modetische.com is operated by Modetische (“company”, “we”, “us” or “our”). Your use of www.modetische.com (the “website”) is subject to the following Terms & Conditions (“terms”) of use. If you do not agree to be bound by these terms, you should not access or otherwise use this website. At any time the company reserves the right to modify, revise, and/or otherwise change any of these terms, in whole or in part, without notification. If the company deems any change to be material, we may place a notification on the website for a reasonable period of time.
Modetische is based in Sydney, Australia. All orders and transactions made on this website are shown in Australian dollars and covered by Australian Consumer Law. Our terms do not restrict or conflict with your personal rights under Australian Consumer Law.
This website is offered and made available to users 18 years of age or older and certain features on this website (including, but not limited to, placing an order) may be subject to other eligibility requirements. If you are not 18 years of age, please discontinue using this website immediately. By placing an order an order of this website, you certify that you are over 18 years of age and agree to be bound by our terms.
Modetische shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of, or reliance, on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.
All prices on the website are shown in Australian dollars (AUD) and the item price is exclusive of any shipping charges unless otherwise stated. Product availability is not guaranteed until items are purchased and it is therefore possible or an item to become unavailable while it is in your shopping bag. Modetische is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products.
Once your order is received, we aim to dispatch merchandise and provide you with a tracking number within one (1) business day. Business days are Monday to Friday, excluding Australian and New South Wales public holidays. As we strive to get your order shipped as soon as possible, we cannot cancel an order once placed as processing would have already commenced.
We accept the following forms of payment on our website
All order processed securely through Paypal
PayPal enables any individual with an email address to securely send payments online. With a PayPal account, you can make purchases on www.modetische.com using your credit card, debit card, bank account, or PayPal account balance. Your credit card and bank account numbers are never seen by us and you have access to PayPal Buyer Protection. PayPal customer service representatives are available to assist you at 1800 073 263.
SHIPPING & POSTAGE
Free shipping on all Australian orders
We offer free shipping within Australia on all purchases. All Australian orders are shipped using Australia Post Express service. Australia Post Express service delivers next day to major capital cities and within three (3) days to regional areas. We happily ship to PO boxes.
Free shipping on all orders over $100 to the USA, Hong Kong and People’s Republic of China
Australian Made garments currently attract 2.8% import duty (based on total order value) into China but no import duty charges into the USA and Hong Kong. Depending on local legislation you may be required to pay a formal customs entry fee and/or additional local taxes, fees or levies. These charges are in addition to your shipping charge and must be borne by you. When placing an order for delivery outside Australia, you are considered the importer of record and must comply with all applicable laws and regulations. We suggest you consult your local post officeprior to ordering to determine what these extra charges may be. Due to the complex nature of local customs fees and taxes, we apologise that we cannot provide you with more detailed information.
We are working to open up shipping to more destinations in the near future and will place a notification on our website when this happens.
All orders over $100 to the USA, Hong Kong and People’s Republic of China are shipped free of charge using Australia Post International Post service.
For orders under $100, you can choose from the following shipping options:
- Standard International shipping with tracking only $25 (estimate delivery times 5 – 10 days)
- Standard International shipping with tracking and insurance $35 (estimate delivery times 5 – 10 days)
- Express International shipping with tracking only $45 (estimate delivery times 5 – 7 days)
- Express International shipping with tracking and insurance $55 (estimate delivery times 5 – 7 days)
We are happy to accept returns for products purchased on our website and shipped within Australia and to the USA, Hong Kong and China.
For items shipped within Australia, returns must be made within 10 days of receipt of delivery. For items shipped internationally, returns must be made within 30 days of receipt of delivery. For International Returns, please note we cannot refund any local taxes, formal customs entry fees, duties or levies that were charged or original delivery.
Products must be unused, unworn and in good condition with original tags attached and intact packaging and stationary included.
- Change of mind or incorrect fit: The cost of return shipping will not be refunded. If an exchange is requested, any additional shipping charges will need to be borne by the customer. A store credit note or refund will be offered.
- The item you received was faulty: We reserve the right to inspect the item before considering a replacement or refund. If deemed faulty, we will offer a repair or replacement. If an item is returned a second time, a full refund will be issued to the original payment method. Replacement costs, including return shipping, will be covered by us. Prior to returning your garment for fault assessment, please contact us with a photo of the fault or issue and if deemed faulty we will provide you with an RA (Return Authority) number and an address to send your item. All washing, laundering and fabric care instructions must be strictly followed, as we cannot offer refund or replacement as a result of damage due to negligence. Items damaged as a result of wear and tear are not considered faulty.
Modetische is not liable for the loss of damage of an item being returned, so we strongly recommend returning your parcel using a traceable service with insurance.
PRODUCT INFORMATION AND CARE
We aim to be as accurate as possible with our photography, sizing specifications, colours and other product features displayed on our website. If you are unsure of size, fit, manufacturing or any other product related matter; we suggest you contact us directly prior to ordering, where we are more than happy to help with any questions.
The content and design of this website, Modetische social media and all products are copyright protected and belong to Modetische. Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any content or design without written permission of the copyright owner. Any similarity to trademarked branding or logos is unintentional and we take all reasonable steps to credit material that is sourced from another person. If you believe that Modetische has infringed upon your intellectual property rights, please contact us as soon as possible.